Focus on your racing line – we’ll handle your returns with professional care.
Our Commitment to Performance Satisfaction
At The Raceplace Shop, we understand that competitive skiers demand precision in every aspect of their equipment. Just as we meticulously craft our high-performance racing gear, we’ve designed a returns process that matches the professional standards our customers expect. If your equipment doesn’t meet your racing standards, we’ll make it right.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to test your equipment and ensure it meets your performance requirements.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unused condition
- With all original tags attached
- In original packaging
- Free from any damage, wear, or alterations
⚠️ Important: Non-Returnable Items
Due to hygiene and safety considerations, the following products cannot be returned or exchanged unless defective:
- Base Layers & Socks (hygiene reasons)
- Gloves & Mittens (hygiene reasons)
- Protective Gear (safety requirements)
- Race Suits (custom fitting and hygiene)
- Goggle Lenses (if packaging is opened)
- Any products showing signs of use or wear
Return Process – Step by Step
Step 1: Submit Return Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear The Raceplace Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Details:
– Product Name: [Product Name]
– SKU/Item Number: [If available]
– Reason for Return: [Please specify – size issue, defective, wrong item, etc.]
– Preferred Resolution: [Refund/Exchange for specific product]
Contact Information:
– Full Name: [Your Full Name]
– Email: [Your Email]
– Phone: [Your Phone Number]
– Order Date: [Order Date]
I confirm that the item is in its original condition with all tags and packaging intact.
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Receive Authorization & Instructions
Within 1-2 business days, you’ll receive:
- Return authorization number
- Prepaid shipping label (for defective items)
- Return shipping address
- Detailed packing instructions
Step 3: Ship Your Return
Package your item securely including:
- Original product in original packaging
- All accessories and documentation
- Copy of your order confirmation or packing slip
- Return authorization number clearly visible on the outside
Step 4: Processing & Resolution
Once we receive your return:
- Inspection period: 2-3 business days
- Exchange processing: 1-2 business days after approval
- Refund processing: 3-5 business days after approval
Refund Information
Refund Timeline
Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of when you’ll see the refund depends on your payment method:
- Credit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your account
Refund Amount
Your refund will include:
- Full product purchase price
- Original sales tax (if applicable)
Note: Original shipping costs are non-refundable unless the return is due to our error or defective product.
Exchange Process
For exchanges:
- We’ll ship your replacement item once we receive your return
- Expedited shipping available for additional cost
- Price differences will be charged or refunded accordingly
Defective or Incorrect Items
If you receive a defective product or wrong item:
- Contact us immediately at [email protected]
- We’ll provide a prepaid return shipping label
- Expedited replacement shipping at our expense
- Full refund option available if preferred
Need Assistance?
Our customer service team is here to help with your return or exchange:
Email: [email protected]
Response Time: 1-2 business days
Phone: Available upon request via email
The Raceplace Shop
1080 Sumner Street
Long Beach, CA 90802, US
Performance Guarantee: We stand behind every product we sell. If your racing equipment doesn’t perform to your expectations and meets our return conditions, we’ll ensure you’re back on track with the right gear for your competitive needs.
Last Updated: December 2024